We help clients measure and monitor their customer experience.
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Pivot to amazing customer experiences
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How We Do It
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MYSTERY SHOPPING PROGRAMS
Measures and monitors your customers’ experiences with your brand with honest, real-time interactive research. The foundation of creating a 360-degree view of your customer, mystery shopping gives you the insights and strategies to strengthen and grow your brand. |
BUNDLED SERVICES
With mystery shopping being the foundation of creating a complete customer view of your brand, adding services to fill the gaps complete the picture:
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WHY US
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TRUSTED PARTNERSHIPS
Our expert team is ready to support client needs on every level. Every client has a Client Relationship Manager, focused on maximizing the ROI of each program. CUSTOMIZED APPROACH Every detail can be tailored to fit your operation and in-dustry - from the shoppers, shop instructions, and survey template, to the schedule, reporting, and more! ACTIONABLE ANALYTICS Sophisticated yet simple online reporting platform gives you access to the information you need at a glance, to make key operational and strategic decisions. CREDIBLE SHOPPER NETWORK With a network of over 800,000 strong across the coun-try, our shoppers are trained and ready to evaluate their experiences with your brand objectively. |
“Using the Mystery Shopper Program has improved our service and effectively completed our desired 360-degree
comprehensive training and evaluation program. We use the information on each mystery shop as a tool to ask for, and receive, better performance from our staff. The results of the program are great service and a much better Flatbread experience than before the mystery shops.” -THE FLATBREAD COMPANY |
WE MAKE IT EASY TO DO BUSINESS
TRANSPARENT PRICING & AGREEMENTS
Mystery shopping is priced on a per-shop basis, which includes a mutually agreed upon flat amount to compensate the shopper for their time and any incurred expenses (varies widely) as well as a fee for our services, typically between $25 - $100. We do not charge any setup fees.
Feedback surveys and field audit pricing are based on usage, and Brand Reputation Management is a monthly fee per location.
We have flexible agreements with no minimum obligation or requirements.
Mystery shopping is priced on a per-shop basis, which includes a mutually agreed upon flat amount to compensate the shopper for their time and any incurred expenses (varies widely) as well as a fee for our services, typically between $25 - $100. We do not charge any setup fees.
Feedback surveys and field audit pricing are based on usage, and Brand Reputation Management is a monthly fee per location.
We have flexible agreements with no minimum obligation or requirements.